Throughout my embroidery journey there has been many struggles, some I have shared others I have not, simply due to if I have found a solution or not. No, this is not a post ranting about the machine however, I must state that the customer service for Brother has not made a good impression thus far. When I first started having issues with my bobbin thread showing up on the top side I read the manual for quick fixes and then reached out to their service department with a photo and description of the issue. All I was given was links to their FAQ section. After three attempts to get a real solution I was then directed to find a service department to take the machine in to be properly looked at. FRUSTRATING.
At this point I even took apart part of the machine to tighten screws and so on that was mentioned in their FAQ section and it did help for a little but within the next project the issue would persist. Let’s also discuss how everything is written instruction with little to no visuals on how to fix these issues either. For instance, check the bobbin thread is extremely vague. All this to say I am striving to help fellow crafters out by sharing my experiences so that you do not have to be at the point of wanting to chuck your machine out the window.
Back to the bobbin error, once my project was 90% finished everything was going well so of course this happened (see image below). The bobbin has needed to be changed so I did, however, once it kept happening I decided to inspect the bobbin once more by taking it out and reinserting it again in a firmer frustrated manner. Then I found it, the root of my bobbin switching issues. Simply put, the arrow guide for the Brother PE550d sucks, it is not accurate. One must act as if they are flossing in-between the mental parts of the bobbin and hear a click of the thread before wrapping it around the arrow. If this all sounds great but is still a little confusing watch the tutorial below for visuals. It makes me wonder if this was the root of previous issues as well, however, only time will tell.