After publishing the Blueland review I decided to reach out to the company about my main concern regarding the products. If you missed that review click here.
The Conversation:
| Breana |
Mon, Oct 7, 2019 at 6:49 PM |
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To: help@blueland.com
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Hello,
I am a bit puzzled on what to do. I loved the products, however, the bottles have started cracking. In late August I received the starter kit as a birthday gift, less than two months later two out of the three bottles have cracked all the way through. I do not recall dropping them, my fiancee suggested that they cracked due to the bottles expanding in the heat (we have no ac). Then again if it was from the heat why didn’t all three crack.
I was going to repurchase the two bottles that broke but I do not want them to keep cracking as it defeats the purpose of them being reusable if I have to keep replacing them.
Thank you for your time,
Breana
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| help@blueland.com <help@blueland.com> |
Mon, Oct 7, 2019 at 6:51 PM |
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To: Breana
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Hi Breana ,
Thanks for reaching out to us. We’ve received your inquiry and look forward to speaking with you. We strive to respond within 24 hours, excluding weekends and holidays.
In the meantime, have you checked out our FAQs? You question might already have an answer there.
We look forward to speaking with you and will be in touch shortly.
Best,
The Blueland Team
Blueland
Follow us @blueland
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| help@blueland.com <help@blueland.com> |
Tue, Oct 8, 2019 at 9:33 AM |
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To: Breana
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Hi Breana,
Thanks so much for your e-mail and your support of Blueland.
We sincerely apologize for the inconvenience and poor experience you’ve had. We’re happy to send a replacement Starter Sets to the shipping address on file and issue return labels for you to send back the damaged bottles in the same boxes your replacements are shipping to you so we can responsibly recycle them.
Before we do that, do you mind sharing an image or video of the bottles with us so we can share this feedback with our team to understand your issue better? We’d truly appreciate it!
We’re still working out the kinks and sincerely apologize that you received a defective bottle. Once we receive the defective bottle back, we’ll be sure to further investigate with our product development/manufacturing team.
Best,
The Blueland Team
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| Breana |
Wed, Oct 9, 2019 at 3:39 PM |
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To: help@blueland.com
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Hello Blueland Team,
Thank you for the quick response, and of course, attached are pictures of the bottles. I am interested in receiving a replacement starter set, it was ordered under my mother’s name as she ordered them for my birthday. On file it would be under name at address. Let me know if you need any more information.
Thank you again,
Breana
| 3 attachments |
| Photo 1 |
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| Photo 3 |
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| help@blueland.com <help@blueland.com> |
Thu, Oct 10, 2019 at 11:04 AM |
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To: Breana
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Hi Breana,
Thanks for the confirmation! We’ve gone ahead and sent a replacement Bathroom and Multi-Surface Starter Sets to the shipping address on file and you should receive another confirmation e-mail shortly. We’ve also attached the return labels in this e-mail for you to send back the damaged bottles in the same boxes your replacements are shipping to you so we can responsibly recycle them. Alternatively, if your area has single-stream recycling you can also dispose of them that way.
Thank you for your patience and hope you can get cleaning sooner than later!
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Within a week the new bottles arrived. If you are wondering, “why didn’t you update us sooner”, here is why. It is amazing that they replaced the bottles, however, I wanted to wait at least a month to see if the new bottles would have the same issue. I am happy to say that so far the bottles are all blemish free.
Worth the Money?:
Yes, the products are good, if you read the comments on the trial video you will see that others have had issues with the cracking as well as the glass cleaner. The companies customer service is excellent though, so if you have any issues simply reach out to them. When I received my bottles the first time around they were just starting out now they have additional products and no doubt are improving daily.
On the subject of the glass cleaner leaving smudges, if you use too much this will happen. Perhaps they have changed the formula now so this no longer occurs though. Personally I have switched to white vinegar, however, it does not smell anywhere near as good as the Blueland glass cleaner. ha. My favorite ones would still have to be the multi surface and bathroom formulas. I would definitely recommend their products to a friend, they clean well without the annoying chemical smells.
XOXO Faith
MaddieAutumn 
THANK YOU FOR SHARING! Very helpful!
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I had the same problem. My multi-surface bottle cracked and was replaced. It then cracked again a year later and I replaced it myself. Now my bathroom bottle cracked. I’m getting fed up with the mystery cracks, but I really do love the products. I am going to purchase my own bottles to replace their bottles as they break. The handles are too small to hold comfortably anyway.
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Wow… that is annoying, yes replacing them with different bottles does sound like a good solution. I would still reach out to the company so they know that it is a reacquiring issue, perhaps they will have some kind of compensation besides simply replacing it yet again. Mine have yet to crack again, however, it has not been a full year since they were replaced.
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My bottle cracked too within 3 weeks mysteriously in a cabinet.
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Mine cracked within a few weeks also. I sent an email almost a week ago but haven’t yet received a response.
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I recently received the starter kit from a son as a gift. The bathroom cleaner bottle was used one time. It got placed in a cabinet and when I just picked it up, the whole top came off and there is a six inch crack down the side. I spilled about 80 percent of cleaner onto the floor. It strikes me that the bottle plastic is too rigid. Like others, I like the product, but the bottles are a failure if the idea is something reusable.
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This happened to me too!
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I have had all 3 bottles replaced, 2 by Blueland and one I just replaced myself because I thought I must be doing something wrong. But now, the whole top part of my Bathroom cleaner fell off and spilled all of the almost full product. I love the idea, I love the products, but I guess I’ll just get some plastic refillable bottles to use.
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I have had all the same problems…I thought it might have been that dropped them or knocked over and didnt notice I cracked but now reading all these comments Im convinced they were just cracking but clearly.at the time that didnt occur to me. I also ha one of the replacements not crack but on my dirst attemp to unscrew the top and fill up, rhe entire top popped off at that seam…I knee then it was just super crappy bottles. M not trying anymore either and to add insult to injury they want the bottles back to refund me…I mean come on…everyone is complaining, at this point I dont think you need the bottles to prove it! And I dont think under the curcumstances we should have to jump through any more hoops, just give me my refund and we can move on.
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