Although I’ve already discussed this brand over a year ago, after receiving multiple comments I thought is was time to revisit an issue many people have been having. Blueland is an eco friendly company that creates sustainable cleaning products. If you missed my first post of it click here to check it out first. In addition I also created a second post regarding the main issue people had been having which is the bottles cracking and breaking entirely.
Subsequently, it happened again to a bottle they had previously replaced which is why I decided it was time to do an updated review to see if there has been any progression. At first I thought it was hopeless, I was ready to simply head to Target and purchase a standard bottle just to use up the remainder of the product I had left. Then I thought well I have nothing to lose, I might as well contact Blueland again and see if they have a resolution. I think it is important to include the conversation as many people have contacted me saying that they do know how to so, let’s go though that now.
Their customer service is phenomenal so be sure to reach out to firstname.lastname@example.org by sending them an email with your issue and be sure to attach photographs as well.
Back in October of 2019 I reached out about two of the bottles cracking in my starter kit, you guys graciously replaced both bottles. Since then I have yet to have any issues until today when I went to do my usual cleaning routine and somehow one of the new bottles broke again. This time it was not a crack but rather a clean seal break. Attached are images of the issue. The only thing I can think of is how the bottle was made and how the seal just broke between the two parts? Since this is the second time it is a bit puzzling as I still have more refills to use. Will the refills still work properly if I switch to a different type of bottle?
Thank you for your time, Breana
Hi Breana ,
Thanks for reaching out to us. We’ve received your inquiry and look forward to speaking with you. We strive to respond within 24 hours, excluding weekends and holidays. Given exceptionally high order and inquiry volume we may be a bit slower than normal to respond and we appreciate your patience. We will get back to you as soon as we are able.
In the meantime, have you checked out our FAQs? Your question might already have an answer there.
We look forward to speaking with you and will be in touch shortly.
The Blueland Team
— —— the next morning ——
Thanks for reaching back out to us to share your issue.
First, we are truly sorry you continue to face problems with your Blueland products. It’s definitely not what we envisioned as the ideal experience for our customers.
Second, we want to thank you for your patience as we work through these issues with you and bearing with us as we get everything figured out for you. We’re more than happy to offer you one of two options:
1. We’re happy to replace this product for you as well and follow the same process we did before (we’ll send a replacement Bathroom Starter Set which has a new, updated design to the shipping address on file and issue a return label for you to send back the damaged bottle in the same box your replacement is shipping to you). In addition, we’d like to offer you a free 3 pack of tablets (your choice!) for the hassle.
2. Alternatively, we can process a refund for you. All we ask is you send back the product in any box with a return label we’ll send you so we can take it back and better understand your specific issues and integrate it into our future products.
Let us know which you’d prefer and we’re happy to get either process started for you. Thank you again for your support of Blueland as well as your patience!
The Blueland Team
Thank you for reaching out so quickly. I would like to do the replacement option and send back the damaged bottle. For the additional offer I would like to receive the glass cleaner as the free 3 pack of tablets. Let me know if you need any additional information.
Thank you so much for your patience and understanding. We’ve gone ahead and sent a replacement Bathroom Starter Set as well as a free 3-pack Glass + Mirror refill to the shipping address on file and you should receive another confirmation e-mail shortly. We’ve also issued a return label for you to send back the damaged bottle in the same box your replacement is shipping to you so we can responsibly recycle it.
Thank you for your patience and hope you can get cleaning sooner than later!