On September 19th, I was finally ready to submit my order for my invitations. At this point I was already aware that Vista Print was a lot cheaper than Shutterfly which is why I decided to go with them. Plus the fact that their interface was a lot more user friendly when it comes to uploading your own designs. After I placed the order I received an order number and a confirmation email.
As time went on, I realized that the order status never changed from “in progress”, which happens sometimes as orders can be missed or not scanned to the next stage. I decided to give them the benefit of the doubt and waited until the delivery date September 28th, to reach out to customer service. Surprise, surprise, the order was never fully submitted because, the payment did not clear their system. Frustrated was an understatement as I had waited too long already to submit the initial order and my invites needed to be sent out to notify guests of the event. The customer service agent said that this type of thing happens because banks often block the charge thinking it is fraud and that it was an easy fix. They would cancel my first order, place the order again with expedited shipping so the order would be shipped in three business days and then all I would have to do is reach out to the bank to say it is a credited charge. Vista Print even said they would cover the $45 shipping cost as their system never reached out to me that the order was not successful.
I reached out to my bank thinking everything was going to work out, that it was just a little bump in the road. My bank said that they saw the charge and that it was already cleared on their end and even checked the initial charge which also was NEVER BLOCKED. Perhaps the system on Vista Print’s end glitched and they were trying to cover it but with the bank being at fault? Later that evening I reached out noticing the status never changed since customer service said it would change to “submitted” within a few hours. At this call, which was probably the fourth or fifth contact, they suggested using a different method of payment.
Thinking this was a plausible solution I tried a final time of canceling and resubmitting the order with PayPal which is hooked up to a different card. By the middle of the next day I checked the status with customer service again to be told to do the same thing of “cancel and resubmit” which lead me to canceling the order for the third and final time. The bump in the road turned into the boulder from Indiana Jones since I didn’t know where to go from here.
With some help and research we found a local print shop that was able to commit to printing the invitations within two days tops. I even ended up printing the recipe cards at home to save cost which ended up being really easy anyway. For the envelopes we ordered some glittery ones off amazon and the poster I ordered off of Canva.
MaddieAutumn 