Throughout my embroidery journey there has been many struggles, some I have shared others I have not, simply due to if I have found a solution or not. No, this is not a post ranting about the machine however, I must state that the customer service for Brother has not made a good impression thus far. When I first started having issues with my bobbin thread showing up on the top side I read the manual for quick fixes and then reached out to their service department with a photo and description of the issue. All I was given was links to their FAQ section. After three attempts to get a real solution I was then directed to find a service department to take the machine in to be properly looked at. FRUSTRATING.
MaddieAutumn 