📋 Terms of Service
1. Additional Damage: All restoration work is customized. Quotes are estimates based on the photos and information provided. If additional damage is discovered during restoration, you’ll be contacted before additional work is performed.
2. Spa Rules: We love our vintage friends but not the foam crumble. If your friend has vintage foam and/ or sawdust on their insides you will be charged an additional removal fee of $15+. The exact price is dependent on the size of the patient. This type of filling is messy, can be toxic and requires extra precautions to keep our staff safe.
3. Restoration is Not Time Travel: We aim to restore, repair, stabilize, and refresh—not erase decades of adventures.
Your stuffie may still have:
- Fading
- Wear
- Fabric thinning
- Permanent stains
And honestly? That’s part of their story.
4. Refunds & Guarantees Policy: Due to the custom nature of each stuffed animal restoration, all sales are final and refunds are not available. While every restoration is completed with great care and attention to detail, a lifetime guarantee cannot be provided for repairs or restoration work. Thank you for trusting me with your bearry special friend.
5. Unclaimed Plushies Policy: Completed restorations must be paid for and claimed within 14 days of completion notification. If an item remains unclaimed after this period, additional storage fees may apply. Please don’t make me explain to a teddy bear why his family never came back.
